Frequently Asked Questions

General Questions:

YMCA360 is an on-demand video platform for our Y community. YMCA360 offers group exercise classes, youth sports training, well-being classes and more to serve you wherever you are. Whether you are at home or on the road, take the Y with you along with your favorite classes, instructors and more.

YMCA360 is a 501(c)(3) non-profit organization.

Membership Questions:

From your desktop, laptop, tablet, or mobile device, click on the Login or Signup at the top of this page. YMCA360 is available wherever you are with an internet connection.

The TV app and website will be available exclusively to members as an added benefit to their memberships.

Search for YMCA360 in the app store and look for a blue and purple logo with YMCA360 in the center of three overlapping rings.

To login members must know the email associated with their membership. They will simply click the login button, enter their email address and zip code, and select their branch. Once they complete this step they will receive an email with a 6 digit verification code, which they will enter to gain access.

Only members of YMCA360 partners can gain access. We suggest reaching out to your local YMCA about joining YMCA360. Email info@ymca360.org to learn more.

YMCA360 is the ultimate healthy living digital experience. With YMCA360, healthy living for people of all ages and activity levels is possible anytime, anywhere. The robust digital experience combines immersive, healthy living with the values of the YMCA in a transformational presentation utilizing best-in-class people, programs and systems delivering the ultimate connected community. More than 500 on-demand exercise classes and programs are accessible 24/7 to provide another way to engage with the Y from home or when a branch isn’t nearby. More than just group exercise, YMCA360 has something for everyone of any age or interest. Enjoy nutrition classes, personal training, sports training, kids programming, art classes and more all in a mobile, web or TV experience.

General Technology Questions:

YMCA360 does not offer parental control settings. It is the mission of YMCA360 to create digital content that is healthy living for all and reflects our Christian mission, vision and values.

If you’re having buffering issues, try the following:

  1. Pause the video for a few minutes
  2. Quit other background programs
  3. Limit the amount of devices connected to your network
  4. Restart your router
  5. Restart your web browser or streaming application
  6. Move closer to your router

At this time, YMCA360 videos cannot be downloaded.

if you’re having buffering issues, try the following:

  1. Pause the video for a few minutes
  2. Restart your web browser or streaming application
  3. Make sure your Bluetooth is not connected to external speakers

YMCA360 is available for select partner associations via a mobile app and for all partner associations via a website and TV app.

Our videos are hosted via Wistia, ensuring optimal access.

Please visit Wistia’s troubleshooting page for options to troubleshoot: https://wistia.com/support/troubleshooting/playback-troubleshooting

Casting means that you can send YMCA360 content from your phone, iPad or tablet to your TV.

The Y is always concerned about your safety, both in-person and online. To view our full privacy policy, please join us on our privacy policy page.

TV App/Website Questions

YMCA360 is now available to stream on AppleTV, iPhone, Android, and iPad. We will be launching on AndroidTV and Roku very soon. To recommend a platform, please email info@ymca360.org.

As of January 18, 2021, the website and video content at YMCA360.org will no longer be free to the public as we are transitioning to a membership model. The current website will remain live for members access and for non-members to join (if your Association is currently a YMCA360 partner). If you currently link to the URL from your website or other communication areas, it will remain active as the point of entry, however, the links to individual videos or content will no longer work.

If your Association is currently a YMCA360 Partner, your members will be given access to the platform via our custom member login/authentication. If not, they will redirect to a “contact your Association to get YMCA360” message. We are currently accepting new partners to the YMCA360 partnership program.

At this time each family member must login using their own email address. This will give each family member their own personalized YMCA360 experience.

To change your email address, please contact your local YMCA.

Yes! To access YMCA360 please contact the YMCA nearest you to become a member.

Please contact your local YMCA.

On Demand Question

We will continue to add classes as they come available. If you have specific requests, please contact info@ymca360.org.

For details on equipment needed, check the description of a class before you begin.

There are many classes that don’t need any equipment at all. We encourage you to explore the classes to see what ones will work for you and the equipment you have at home.

For small weights, try using home goods such as canned goods.

Remember, getting up and moving is what matters most, along with having fun. Get your heart rate up and don’t stress if you aren’t lifting your normal weight.

Please modify each class to exercise levels that work best for you. That may mean limiting the number of sets or reps or skipping some of the exercises altogether. Do not worry if you cannot do something - you can always try and work up to it when you have built up strength, experience or confidence!

To provide feedback, please contact info@ymca360.org.

To provide feedback, please contact info@ymca360.org.

New content will be released every week.

YMCA360 videos are ad-free.

At this time, we offer one video in Spanish, but are working to expand our library.