Privacy Policy

Last modified: January 17, 2021

YMCA360 STUDIOS, INC. ("YMCA360" "we," "our," "us" and similar terms) respects your privacy and are committed to protecting it through our compliance with this policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy often for updates.

If you are a resident of, or otherwise entitled to the protections of the laws of California, you may have additional rights. Please view our California Privacy Notice as appropriate.

This privacy notice will advise you about our guidelines concerning the use of your personal information, including the reasonable efforts we make to protect your personal information in accordance with these guidelines, and about what choices you have concerning our use of such information. Please read this notice carefully.

Your use of the Apps is also subject to our Terms of Use.

  • Scope of Privacy Policy

    This Policy describes:
    • The types of information we may collect or that you may provide when you download, install, access, or use theYMCA360 web, mobile, or television application or other services, software or technology (collectively, the "Apps").
    • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

    This policy applies only to information we collect in this App, in email, text, and other electronic communications sent through or in connection with your use of the App.

    This policy DOES NOT apply to information that We collect offline or that you provide to or is collected by any third party (see Third-Party Information Collection).

  • Collection of Personally Identifiable Information

    YMCA360 collects personally identifiable information (PII) from you when you voluntarily submit such information to us. The collection of PII may occur on a website, mobile application, or television application operated, provided or otherwise controlled by YMCA360. This information may include your name, email address, telephone number, ZIP/postal code, date of birth, demographic information, membership status, the classes you register, and the video content you view, and other information that we may need to collect in connection with certain events, including but not limited to:

    • Registration for, or participation in, Y events, classes, camps, and other activities or programs
    • Participation in YMCA Nationwide Membership
    • Registration for surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, or other services or activities offered on our website
    • Answering your inquiries about our website(s), apps, organization, membership, or other services or activities
    • Utilization of third-party providers for program services.

    This information includes:

    • Information that you provide by filling in forms in the App. This includes information provided at the time of subscribing to our service, and requesting further services. We may also ask you for information when you report a problem with the App.
    • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
    • Details of transactions you carry out through the App and of the fulfillment of your orders. You may be required to provide financial information to our payment processing vendor before placing an order through the App, but we will not directly retain your payment information.
    • Your viewing history of the content provided through the App.
    • The classes you register for through the App.
    • Any other information that you provide to us.
  • Use and Disclosure of Personally Identifiable Information (PII)

    • If you do provide us with Personally Identifiable Information (PII), YMCA360 may contact you based on the information you provide, to communicate with you about YMCA activities that may be of interest to you and your family.
    • YMCA360 will use its best efforts to never disclose any PII about you to any third-party for purposes unrelated to YMCA360 without having received your permission except as provided for herein or otherwise as permitted or required under applicable law.
    • We do not rent or sell PII, including information provided about children, to third-parties. YMCA360 may share PII with trusted service providers, such as payment processors, technology partners or other providers that need access to your information to provide operational or other support services while you are a YMCA member or program participant. In certain circumstances, we may also share information with select similar nonprofit organizations that may offer activities of interest to you.
    • We may also provide PII to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the provision of such information is required or permitted by law, such as in connection with the investigation or assertion of legal defenses or for compliance matters.
  • Collection of Payment Transaction Information

    When you make a payment or donation, we collect information to process the financial transaction and may use that information to contact you in the future about YMCA360 and its programs. Your payment information is transmitted to us, using a secure Internet method that helps maintain the privacy of this information. When your personal data is stored by us, we use computer systems with limited access housed in facilities using physical security measures. Personal information is stored and transmitted in encrypted form including when we utilize third-party storage.

  • Collection of Non-Personally Identifiable Information

    We collect non-personally identifiable information without limitation, through the use of the following types of methodology:

    • “Cookie” technology: A cookie is an element of data that a website can send to your browser, which may then store it on your system to help enhance your experience in using our sites and to provide us with technical information about your usage.
    • IP address tracking: An IP address is a number that is assigned to your computer when you are on the Internet. When you request pages from our Sites, our servers log your IP address.
    • Web beacons: A web beacon, or “clear gif,” is a small graphic image on a webpage or web-based document that a website can use to determine information about a user. Non-personally identifiable information might include the browser you use, the type of computer you use, technical information about your means of connection to our websites (such as the operating systems and the Internet service providers utilized), and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you utilize on our websites and about the links you may select from within the sites to other areas of the World Wide Web or elsewhere online.
    • Although an industry-standard do-not-track (DNT) protocol has not yet been established, YMCA360’s information collection and disclosure practices and the choices it offers to consumers will continue to operate as described in this Policy.
  • Third-Party Information Collection

    When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include

    • Advertisers, ad networks, and ad servers.
    • Analytics companies.
    • Your mobile device manufacturer.
    • Your mobile service provider.
    • Third parties that you have authorized to monitor your activities.

    These third parties may use tracking technologies to collect information about you when you use this app. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

  • Use of Non-Personally Identifiable Information

    We use non-personally identifiable information for our purposes related to running YMCA360, and developing the Apps, and in the aggregate, to determine what technologies and features are being used. We may also share aggregate, non-personally identifiable information with third-parties.

  • Collection of Sensitive Information

    Where necessary, YMCA360 may collect certain sensitive information from you, including:

    • Payment card or bank account information to process fees or donations;
    • Health information in connection with various fitness programs, programs in which we are responsible for supervising children, health screenings, or other health service events that we may provide from time to time.
    • Access to sensitive information is restricted to those individuals who have a legitimate need for access. We will not use or disclose your information to third-parties unless such disclosure is necessary to accomplish the purpose for which the information is collected.
  • Disclosure of Your Information

    We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

    In addition, we may disclose personal information that we collect or you provide:

    • To our subsidiaries and affiliates.
    • To contractors, service providers, and other third parties we use to support our business.
    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our App users is among the assets transferred.
    • To fulfill the purpose for which you provide it.
    • For any other purpose disclosed by us when you provide the information.
    • With your consent.
    • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
    • To enforce our rights arising from any contracts entered into between you and us, and for billing and collection.
    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others.
    • To advertisers for use in providing advertising to you through the App.
  • Privacy of Children

    We are mindful that young people need special safeguards and privacy protection. We realize that they may not understand or be able to meaningfully consent to the provisions of our policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We strongly urge all parents or legal guardians to participate in their children’s exploration of the Internet and any online services and to teach their children about protecting their personal information while online.

    To provide the services we offer, we sometimes need to collect certain information about children in both online and offline contexts. If we ask for Personally Identifiable Information (PII) from children under 13 in connection with our online services, where required we will comply with the Children’s Online Privacy Protection Act (COPPA), including taking additional steps to protect the privacy of such information, including:

    • Obtaining verifiable consent from the parent or legal guardian of the child before collecting or using the child’s PII;
    • Notifying parents about what PII is being requested and how that PII will be used and/or shared, such as through this policy;
    • Limiting the online collection of PII from children to no more than is reasonably necessary to accomplish the purpose of the collection;
    • Giving parents a description of and access to the PII we have collected from their children;
    • Offering them the opportunity to request that such PII be changed or deleted;
    • Offering them an opportunity to prevent any further use or collection of information about their children;
    • Maintaining reasonable procedures to ensure the confidentiality, security and integrity of the personal information collected. We may also need to collect certain information about children and minors for a program or camp we offer at one of our locations; and
    • Minors visit our facilities without a membership, where we may collect information about them to be able to contact their parent or legal guardian to notify them of an injury or other issues involving the minor.
  • Links to Other Sites

    Users may find other content on our websites that link to the sites and services of other third-parties. We do not control the content or links appearing on these sites. Third-party sites or services, including their content and links, may be constantly changing and may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.

  • Choice/Opt-Out

    If you opt-in to receive information from us, you can change your mind later. If at any time you would like to stop receiving such information or opt out of a feature, you may change your options by contacting You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third-party who has been provided with your information in accordance with this policy.

  • Lawful Requests

    We may be required to disclose your information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We generally do not disclose your information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. We may share your information when we believe it is necessary to comply with applicable laws or to protect our members, interests or property. Nothing herein is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

  • Personal Data Access and Accuracy

    You may contact YMCA360 with inquiries or complaints regarding the use of information about you. We will use reasonable efforts to grant reasonable requests to access data about the requester. We will also make reasonable requests to correct any incorrect or misleading data about the requester.

  • Security

    YMCAs take appropriate administrative, technical, and physical measures to safeguard against unauthorized processing of personal information, and against the accidental loss of, or damage to, personal data. However, YMCA360 cannot provide an absolute guarantee of the security of any of our websites or any other site on the Internet.

  • Consent to Transfer

    The Apps are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to YMCA360 will be transferred to the United States. By using the Apps, participating in any YMCA services, and/or providing us with your information, you consent to this transfer.

  • Updating your Personal Information

    You can update your personal information by using the features provided in the Apps. Do NOT send Social Security numbers or other PII/sensitive information to us via unencrypted email.

  • California Consumer Privacy Act (CCPA) Privacy Notice

    Important: CCPA applies to California residents only and is a supplement of our Privacy Policy.

    CCPA provides for certain disclosures about your rights and the personal information we collect, sell, and disclose for a business purpose.

    Personal Information Collected. We collect the following categories of personal information):

    1. Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
    2. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
    3. Internet or other similar network activity: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
    4. Geolocation data: Physical location or movements.
    5. Inferences drawn from other personal information: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

    We use this information for the legitimate business or commercial purpose of providing the App to you and our related services, for marketing, research and development, quality assurances, for improving the Apps, and processing and managing transactions.

    To make requests, or if you have questions regarding our privacy practices, please contact us at